Announcement
**Easter Holidays: 29th March - 5th April - Limited postage dates during this period due to public holidays/family time**
****FREE SHIPPING ON ALL UK ORDERS****
Hats, fascinators and hair accessories from Imogen's Imagination. Ready-to-wear and one-off hat and fascinator designs are available along with bespoke services and seasonal collections designed to show off my millinery skills.
Custom orders are always welcome so please do get in touch.
Featured items
Items
All Items
Reviews
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annecwhittaker on Dec 20, 2023
5 out of 5 starsDelighted with my purchase! Excellent quality and great packing as well. I will certainly buy more items from this seller.
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Sally on Mar 16, 2024
5 out of 5 starsThis product is perfectly made and packaged to arrive safely . It is exactly the right shade. Looks amazing on and I can’t wait to wear it tomorrow as Mother of the Bride. Thank you
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Mary on Mar 14, 2024
5 out of 5 starsI am so far delighted with my crinoline knot headpiece. It is beautifully made and is as light as a feather to wear as there is no heavy band . Only tried on briefly but looking forward to wearing it when properly dressed up for niece’s Easter wedding. Arrived promptly and very well packaged to protect it. Thank you - highly recommended.
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Cynthia on Feb 23, 2024
5 out of 5 starsI absolutely love this barrette I would like to have on in every color It’s perfect thank You 😊
Shop policies
My shop showcases the skills I have learnt as a milliner in the form of one-of-a-kind hat and fascinator designs. I also carry a wide range of hair accessories to suit every budget.
Free shipping is available on all UK orders.
All my designs are made by myself, in my city-centre studio in Sheffield, I also offer a made to order service, so if you don't see what you are looking for, please do get in touch.
I hope you enjoy looking through my wares :o)
Sophie
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Accepted payment methods
Returns & exchanges
Cancellations
Payment
It is possible to reserve items, please contact me to do so.
Please note payment must be received within 24 hours on reserved items or I will have to cancel the reservation.
Shipping
All items in stock will be sent within 3 working days.
If I cannot dispatch your order within 3 working days, I will get in touch and let you know when it will be dispatched.
Please check individual listings for lead times on made to order designs.
-What shipping method will you use to send my order?
Please note, ALL orders will require a signature on receipt and therefore cannot be sent to PO Box or Mail Receiving Centre addresses.
If you think you may miss your postal delivery, I can post to a work or family address where someone is guaranteed to be in.
However, I can only post to the delivery address you provide in your order details, no alternative addresses can be accepted by email or any other form of correspondence.
UK Standard free delivery: 1st Class Signed For.
UK Fully Tracked Upgrade: Royal Mail Special Delivery
UK orders over £50: Royal Mail Special Delivery for insurance purposes.
For international orders, if Royal Mail International Tracked and Signed is available for your country of origin, this service will be used. If not, Royal Mail International Signed will be used.
International Tracked and Signed offers full tracking from dispatch to delivery.
International Signed does not offer tracking outside of the UK, but confirms delivery.
I will send your tracking number when I confirm I have dispatched your order. You will be able to then track your order via the Royal Mail website.
International Express Shipping Upgrade: DHL courier service
-How long will it take for my order to arrive after dispatch?
UK Standard Free Delivery: 1st Class Signed For
Royal Mail aim to deliver this service the next working day, including Saturdays.
UK orders over £50: Royal Mail Special Delivery
Royal Mail aim to deliver this service by 1pm the next working day, excluding Saturdays.
International services can be notorious for customs delays. Unfortunately, there is nothing I, nor the delivery service providers, can do to avoid these potential delays. Please remember, I am not responsible for any delays to your delivery due to customs.
From experience, I recommend anticipating delivery within 7-14 working days, however, this could be 21 working days around high traffic times of year (I'm thinking Christmas, specifically!)
International Express Shipping Upgrade: DHL courier service
DHL will deliver within 1-3 working days
-Do I have to pay any customs or import taxes?
Potentially, I'm afraid so. I am not responsible for paying your taxes for you.
You are responsible for any customs and import taxes that may apply. You should be able to get guidance from your domestic customs service as to what charges to expect.
-Undeliverable Orders
If a package is returned to me because it is undeliverable due to an inaccurate shipping address provided by yourself, or if you don’t claim your package from the sorting centre, I cannot be held responsible.
Under these circumstances, you will be responsible for the cost of re-shipping the package.
Should your order be returned to me undelivered and you do not wish to have the package re-shipped, I will cancel the order. I will also cancel the order if your parcel is returned to me undelivered and you do not respond to notification of this within 3 working days.
In both these instances, a refund will be issued for the value of the items ordered only. If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.
Additional policies and FAQs
In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
My company Imogen's Imagination is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE5999737797917. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.
As a consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics.
Privacy
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can visit the Etsy Privacy Policy to learn more about its privacy practices here https://www.etsy.com/uk/legal/privacy
1) Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example information relating a custom order) if you contact me directly.
2) Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3) Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4) Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.
5) Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Mailchimp (mailing list), Dropbox (accounts) and Google Cloud (email) are Privacy Shield certified.
6) Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Sophie Cooke, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] imogensimagination.co.uk. Alternately, you may mail me at:
Sophie Cooke, Imogen’s Imagination, Exchange Place Studios, Exchange Place, Sheffield, S2 5TR, UK
Seller details
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